Shipping and Returns
Shipping
We aim to dispatch orders within 2-3 working days. Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
Currently we only ship within New Zealand, we will be offering international shipping soon.
Returns Policy
Great care is taken when packaging your order, but in the unlikely event that you have received a faulty product or it has been damaged in transit, an exchange or refund will be provided.
Please note – we do not offer refunds or exchanges if you change your mind, so please ensure that you read the product description carefully before purchasing.
For a faulty or damaged product request, please email hello@floreana.co.nz within seven days of receiving the goods with photos and a description of the issue.